Lead the Remote Expert Team in delivering a seamless post-purchase customer experience by ensuring every visa application is handled accurately, efficiently, and in accordance with operational standards.

- Minimum 2–3 years of experience in Customer Engagement, Telemarketing, Customer Service, Visa Operations, Travel Operations, or Case Management. - Experienced in leading a team is a plus. - Experienced in managing SLA-driven operations is preferred. - Familiarity with the visa or travel industry. - Excellent written and verbal communication skills, proficiency in English is a plus.